This is the WORST app and experience I've ever had. Making it virtually impossible to have access to my school account all because I got a new phone. And soon my 120 day access will run out on my labtop and I will no longer be able to access my school account which contains my grades, classroom, assignments, and more as I cannot verify my university account through duo. All I want to do is be able to check my grades on my phone and I'll never be able to do that. I sincerely hope my university stops using this app as this is the worst experience I've ever had.
#Duo app store verification#
Duo does offer verification though my old phone, but guess what? I no longer have that phone so it is absolutely impossible for me to verify my account through my old phone. So obviously through this very dumb circle I can no longer log into my university account on my phone. But in order to log into my university account I need to verify it through duo. I recently got a new phone and in oder to reconnect duo to my university I need to log into my university account.
I've put up with it until now, but I can no longer sit silent.
Got a new phone, now I can't log onto my university account Using duo mobile will cause your employees/students immense stress and disdain against your organization. If you are an administrator considering using this app, please find some other service. Yes calling may be faster than scrolling through all your texts looking for old verification codes, but I should NOT have to receive a phone call or spend minutes searching my texts simply to do economics homework. There is a “click to accept” box to remain logged in for 24 hours on the login page, although you must be verified to click the box, and upon verification you are immediately redirected away from the page. I have no way to remove my old phone number as the primary verification.
Moving on to normally logging in the process is arduous and frankly broken. It took me approximately 6 hours to recover my accounts. Their “help” support staff is among one of the worst of its kind (which is saying something). If you need to get a new device it requires that you verify the new device with your old device, but for many people when a new device is purchased they no longer have access to their old device. Upon getting a new phone I was unable to access any of my school work/grades/tax information for months. The Duo Mobile app is realistically one of the largest stressors I have experienced in my life.
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